Shipping policy

SHIPPING POLICY

Last updated: Today

ORDER PROCESSING

All orders are processed within 1-2 business days (excluding weekends and holidays). You'll receive an email confirmation once your order has been placed, and a second email with tracking information once it ships.

During high-volume periods (sales, holidays), processing may take slightly longer — we'll always keep you updated.

SHIPPING RATES & DELIVERY TIMES

We currently ship across Canada.

- Standard shipping: Free
- Estimated delivery time: 5-8 business days from the day your order ships

Delivery times are estimates and start from the date of shipping, not the date of order. Occasional delays can happen due to carrier issues, customs, or weather — we appreciate your patience if this occurs.

TRACKING YOUR ORDER

Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way. If you haven't received tracking within [X] business days of ordering, reach out to us at info@amourlie.com.

INTERNATIONAL SHIPPING

At this time, we only ship within Canada. 

ADDRESS CHANGES

If you need to update your shipping address, contact us at info@amourlie.com as soon as possible after placing your order. Once an order has shipped, we're unable to change the delivery address.

LOST OR STOLEN PACKAGES

Kindlume is not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If this happens, please contact the carrier directly, and reach out to us at info@amourlie.com — we'll do our best to help resolve the issue.

CUSTOMS, DUTIES & TAXES

Prices displayed at checkout include all applicable taxes for orders shipped within Canada. No additional customs fees apply for domestic orders.

QUESTIONS

Reach us anytime at info@amourlie.com — we're happy to help.