Refund policy

RETURN & REFUND POLICY

Last updated: Today

At Amourlie, we want you to love your bracelet set. If something isn't right, we're here to make it right.

30-DAY GUARANTEE

You have 30 days from the date your order is delivered to request a return, replacement, or refund. If 30 days have passed since delivery, we unfortunately can't offer a refund or exchange.

ELIGIBILITY

To be eligible for a return or refund, your item must be:
- Unworn and in the same condition you received it
- In its original packaging

Items that arrive damaged, defective, or incorrect are always eligible, regardless of condition, as long as you contact us within the 30-day window.

HOW TO START A RETURN

Email us at info@amourlie.com with your order number and a short description of the issue (photos help us resolve it faster). We'll respond within 1-2 business days with next steps.

In most cases, you won't need to ship the item back to us — we'll issue a refund or send a replacement directly once we've confirmed the issue. If a return shipment is required, we'll provide instructions.

REFUNDS

Once your return or issue is approved, we'll process your refund to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card provider.

EXCHANGES

If your bracelet set arrived damaged, defective, or wrong, contact us and we'll send a replacement at no extra cost, once the issue is confirmed.

NON-RETURNABLE ITEMS

Gift cards and sale/clearance items marked as final sale are not eligible for return or refund.

LATE OR MISSING REFUNDS

If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still haven't received your refund, contact us at [jouw-email]@kindlume.com.

QUESTIONS

Reach us anytime at info@amourlie.com — we're happy to help.